Jenny Flowers International LLC

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Faqs

Frequently Asked Questions

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
  1. Customers can make payment by means of using Credit card online
  2. Customers can make payment by using Credit / Debit cards in our office
  3. Customers can come and pay cash within a week from the date of placing the order
  4. Customers can deposit the cash in our account and send us the confirmation copy

Flowers & Gifts are delivered on all days. This depends upon the COUNTRY. Flowers delivery may not be possible as shops are closed on Saturdays and Sundays especially in Western countries & European countries.

Please refer cancellation of order under service policy

Yes, The online Payment Gateway is operated by ETISALAT (UAEs Telecommunication System)

Minimum one day for International orders

  1. Customers can make payment by means of using Credit card online.
  2. Customers can make payment by using Credit / Debit cards in our office.
  3. Customers can come and pay cash within a week from the date of placing the order.
  4. Customers can deposit the cash in our account and send us the confirmation copy.

        Flowers & Gifts are delivered on all days. This depends upon
        the COUNTRY. Flowers delivery may not be possible as shops
        are closed on Saturdays and Sundays especially in Western
        countries & European countries.

         Please refer cancellation of order under service policy.

         Yes, The online Payment Gateway is operated by ETISALAT
         (UAEs Telecommunication System).

         Minimum one day for International orders.

         We offer a wide variety of flowers, including roses, lilies,         
         tulips, orchids, and seasonal blooms. Our collection includes
         fresh cut flowers, flower bouquets, and arrangements for all
         occasions.

         Yes, we provide same-day flower delivery in Dubai and Abu-
         Dhabi. Orders must be placed before a certain cut-off time
         to qualify. For more details, please visit our online shop.

         Absolutely! We offer customization options to tailor
         your flower arrangements according to your preferences.
         You can select the type of flowers, colors, and design style.
         Contact us to discuss your needs.

         Yes, we offer worldwide flower delivery. Please visit our
         website for more information on international shipping and
         delivery times.

         We accept various payment methods including credit cards,
         debit cards, and online payment platforms. Detailed
         information on payment options is available during the
         checkout process on our online store.

         Yes, we specialize in event and wedding decorations. Our
         team can create stunning floral designs to enhance any
         event. Contact us to schedule a consultation and discuss your
         event requirements.

         Yes, you can include a personalized message with your flower
         order. Simply add your message during the checkout process,
         and we will ensure it is included with your delivery.

         Our store in Dubai is open from 9:00 AM to 9:00 PM, and
         our Abu Dhabi store operates from 9:00 AM to 8:00 PM.
         You can also shop online 24/7 at Jenny Flowers Online.

         We regularly offer discounts and promotions on various
         products. Keep an eye on our website and follow us on social
         media for the latest deals.

  1. Customers can make payment by means of using Credit card online.
  2. Customers can make payment by using Credit / Debit cards in our office.
  3. Customers can come and pay cash within a week from the date of placing the order.
  4. Customers can deposit the cash in our account and send us the confirmation copy.

         Flowers & Gifts are        delivered
         on all days. This depends upon
         the COUNTRY. Flowers delivery
         may not be possible as shops are
         closed on Saturdays and Sundays
         especially in Western countries &
         European countries.

         Please refer cancellation
         of order under service policy.

         Yes, The online Payment Gateway is
         operated by ETISALAT
         (UAEs Telecommunication System).

         Minimum one day for International
         orders.

         We offer a wide variety of flowers,
         including roses, lilies, tulips, orchids,
         and seasonal blooms. Our
         collection includes fresh cut
         flowers, flower bouquets, and         
         arrangements for all occasions.

         Yes, we provide same-day flower
         delivery in Dubai and Abu-
         Dhabi. Orders must be placed
         before a certain cut-off time
         to qualify. For more details, please
         visit our online shop.

         Absolutely! We offer customization
         options to tailor your flower
         arrangements according to your
         preferences.You can select the type
         of flowers, colors, and design style.
         Contact us to discuss your needs.

         Yes, we offer worldwide flower                     delivery. Please visit our website for             more information on international               shipping and  delivery times.

         We accept various payment
         methods including credit cards,
         debit cards, and online
         payment platforms Detailed
         information on payment options is
         available during the checkout
         process on our online store.

         Yes, we specialize in event and
         wedding decorations. Our team
         can create stunning floral designs
         to enhance any event. Contact us
         to schedule a consultation and
         discuss your event requirements.

         Yes, you can include a personalized
         message with your flower order.
         Simply add your message during
         the checkout process, and we will
         ensure it is included with your
         delivery.

         Our store in Dubai is open from
         9:00 AM to 9:00 PM, and our
         Abu Dhabi store operates from
         9:00 AM to 8:00 PM. You can
         also shop online 24/7 at Jenny
         Flowers Online.

         We regularly offer discounts and
         promotions on various products.
         Keep an eye on our website and
         follow us on social media for the
         latest deals.

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